Well 10 years in the U.S. and never had to test out the medical system till this past weekend. My wife had an allergic reaction that had her looking like she was auditioning for Finding Nemo 2. At about 6:00 PM it was time to take her to Emergency at local hospital.
Pulled up front of hospital, off to a good start – Free Parking! Into the Emergency and receptionist had us fill out a short form, name, address, birthdate etc. nothing special. Two minutes later we were in the Triache room with attendant taking vitals, minute later in comes nurse. No one has asked for proof of medical insurance or payment.
Two minutes later we are in Emergency examination room with wife being hooked up to monitors etc. within 5 minutes Doctor arrives, diagnoses allergic reaction and advises that they will start and IV and give Benadryl injection to stem swelling. Our private room is well equipped with all required screens, meters and gauges. Free TV is available so next two hours goes quickly. The Doctor visits again and gives her ok to go home, four prescriptions and instructions. Girl arrives with portable PC terminal, explains that she is from admissions and needs to collect details. I advise her that we are Canadian and give her our Great West Travel Medical card and ID. She leaves for about 10 minutes, returns and says everything all set and informs us that they will bill our insurance company directly.
Just before leaving second girl arrives and asks if we would be able to fill out a Satisfaction Survey, sure. Was our service prompt and courteous, how long was you wait, were we kept informed as to treatment etc.
So let’s do some comparisons here… Free parking! In treatment room within 5 minutes! See doctor within 10 minutes! Fill out a Satisfaction Survey!
Yup, U.S. healthcare sucks!